Booking Terms And Conditions
Wild Adventures Melbourne (WAM)
ABN 42 980 958 317
Booking Terms for DAY TRIPS
VARIATIONS AND CANCELLATIONS
Day tours:
WAM is committed to providing its customers (you) with an enjoyable and safe trip. Trips can occasionally be affected by weather, and other unforeseen factors outside of our control (including adverse weather conditions, or an insufficient number of passengers for us to run the trip) may require us to alter routes, itineraries, fares, days of operation or even cancel tours. We retain the right to do any of these things without notice (however, where practical we will endeavour to provide you with notice of alterations or cancellations). We require a minimum of 4 passengers to run a trip and have a maximum of 8 passengers. If we need to cancel a trip due to there being less than 4 passengers, we will endeavour to provide you with at least 12 hours’ notice of such cancellation.
In the event of unforeseen circumstances such as extreme weather, we may be unable to operate the tour on a specific day. In this case, you will be offered an alternative date. If however you are not able to attend a trip on a different date, we will provide you with a full refund. To the extent permitted by law, no refunds will be provided due to alterations to any aspect of the trip.
If you cancel a trip booking at least 7 days in advance of the trip, we will provide you with your choice of a refund of any trip fares already paid, or a credit note for a future trip. No refund will be provided for cancellations within 7 days of the trip date, however we will allow you to transfer that trip booking into another person’s name. A $25 administrative fee will apply to all booking changes within 7 days of departure.
Multi-Day Tours: The Great Alpine & Lakes Adventure
We require a minimum of 5 passengers to run a trip and have a maximum of 9 passengers. If we need to cancel a trip due to there being less than 5 passengers, we will notify you at least 3 months prior to the departure date.
To the extent permitted by law, no refunds will be provided due to alterations to any aspect of the trip.
Full payment of the trip is due 90 days before departure.
If you cancel a trip booking at least 90 days in advance of the trip, we will provide you with your choice of a refund of any trip fares already paid less the deposit, or a credit note for a future trip (less the deposit). No refund will be provided for cancellations within 90 days of the trip date.
PICK UP AND DROP OFF SERVICES
You must be waiting at the designated pick-up location at least 10 minutes before the designated pick-up time. It is your responsibility to ensure that you are visible to the WAM guide. If the WAM guide is not easily able to locate you at the designated pick-up location at the designated pick-up time, we reserve the right to depart without you (and you will be deemed to have cancelled your booking within 7 days of departure and no refund will be given).
LUGGAGE POLICY
There are no luggage storage facilities on day tours, please do not bring your luggage with you. Any luggage over and above small day-packs (and any other equipment designated on the WAM trip itinerary) presented on the departure day (including strollers, walking assistance frames, wheelchairs) may result in refusal to board.
MINIMUM AGE AND FITNESS
On all of our regular tours, we do not carry passengers under 13 years of age, and by booking a trip with us you represent to us that you are at least 13 years of age. If you’re under 18 years old, you’ll need to be accompanied by an adult.
If you have children please contact us for our private tour options and we may be able to accommodate.
It is your responsibility to ensure that you are physically fit enough to participate in a trip with us. If you have any questions about fitness levels required, please ask us before you book a trip, because by booking a trip with us you represent to us that you are physically fit and capable of participating in the trip with us, and there are no health-related reasons or problems which preclude your participation in the trip. We highly recommend all passengers have travel insurance coverage.
INSURANCE
We strongly recommend you check you are suitably covered by travel insurance and/or health cover to partake in WAM activities including Standup Paddleboarding, Hiking, Snorkelling, kayaking and Mountain Biking (as well as skiing and snowboarding on our multi day winter trip). It is essential that you have adequate travel or medical insurance for all ‘adventurous activities’ you wish to partake in during your holiday. If you are unsure about your level of cover please check with your travel insurance provider.
WILD ADVENTURES MELBOURNE LIABILITY
You acknowledge and agree that participation in a trip with Wild Adventures Melbourne includes activities including Standup Paddleboarding, Hiking, Snorkelling, kayaking and Mountain Biking (and skiing and snowboarding for our multi-day winter trip) and have inherent risks, dangers, and hazards, and may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that, could cause serious disability, and by booking a trip with us you assume all risks and dangers and all responsibility for any losses and/or damages that may arise during your participation in a trip with us.
At the time that you book a trip, on behalf of yourself, your personal representatives and your heirs, you voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify Wild Adventures Melbourne and all its officers, employees and contractors from any and all claims, actions or losses (including those that arise due to Wild Adventures Melbourne negligence or carelessness) for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of your participation in a trip with Wild Adventures Melbourne.
Please note that prior to participating in a trip (including boarding a Wild Adventures Melbourne vehicle), Wild Adventures Melbourne will require that you sign an online waiver and release of liability. Failure to do so will result in refusal to board and you will be deemed to have cancelled your trip within 7 days of departure (resulting in no refund of trip fees).
COMMUNICATION AND PHOTOGRAPHY
You agree to allow us to use photographs, quotes and video footage captured on your trip for promotional purposes, within our website and social media platforms. If you don’t wish to have your photograph featured, simply make this clear to us on the day of your tour verbally. Should there be any promotional material used without your consent that you would like removed please inform us so we can take action. All photography is taken in a tasteful, fun manner that we encourage our customers to share and embrace by crediting Wild Adventures Melbourne (WAM!) @wildadventuresmelbourne with the hashtag #ThrillSeekingNature
WAM retains personal information as permitted by law to resolve disputes and enforce our policies.
DIETARY REQUIREMENTS
Please advise us of any specific dietary requirements at the time of booking. We aim to exceed your expectations and will endeavour to have options for any specific requirements. However, we cannot guarantee that all requirements are catered for if we are not notified in advance.
PRIVACY POLICY
Wild Adventures Melbourne (WAM) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au(opens in a new tab)
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including email, via our website, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
SENSITIVE INFORMATION
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information Will Be Used by Us Only:
- For the primary purpose for which it was obtained.
- For a secondary purpose that is directly related to the primary purpose.
- With your consent; or where required or authorised by law.
THIRD PARTIES
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
WAM will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
POLICY UPDATES
This Policy may change from time to time and updates will be reflected on our website, where the policy is always available.